Is it possible to have high availability in outsourced IT services? The answer then is a careful "yes" - so long as you are prepared to put in some extra work. Maintaining high availability while using a third-party provider requires a modification of management practice, close monitoring of the service suppliers, and recognition of alternative sources of the outsourced service in case of supplier problems. Done correctly, outsourcing can help you focus on your core business expertise; but done incorrectly, you could end up spending too much effort and resources attempting to compensate for poor service from your service provider, which trumps the objective of the outsourcing effort.
Here are a few issues to consider when you are researching IT Services San Antonio providers. Get answers to these queries before making a commitment to a provider, and you'll be ahead of the game when it comes to sustaining high availability.
The golden rules
Although this article focuses on questions to ask potential IT Services San Antonio providers, there are some basic rules you must follow as well in your quest for a successful outsourcing relationship. Go through my previous post to find out the golden principles of outsourcing.
Can your third-party provider scale?
Your outsource provider might be able to service your current needs, but you also have to determine if it can cope with a growth in your member list, volume of transactions, storage capacity, and also other concerns related to a general growth in your business operations.
Will your third-party provider survive?
With the downturn in the IT industry came a deluge of companies closing shop, and a great number of them were application service providers or outsource providers. You have to try to find out if your service provider will continue to be economically stable throughout your relationship. This doesn't mean that you should necessarily choose the bigger companies they're not any more immune from economic collapse.
To assess the financial soundness of your service provider, you could look at how it prices its services vs the infrastructure expenses which it obviously incurs. This is no easy task, however. Here are some questions you must keep in mind while evaluating providers' long-term viability:
Are they providing their services at prices that are too cheap compared to their competitors?
Are they spending too much on their infrastructure vis-a-vis their customer base?
Do they have a record of retrenching individuals or of selling out their assets?
Certainly, there isn't any surefire way to assess a company's long-term stability, but by examining these issues, you can lessen your risk of becoming involved with a provider that has suspicious financial practices. We hope this small list of what to seek assists in your search for IT Services San Antonio service providers.
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